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Andriel Systems Remote Assistance

Remote assistance enables is the next best thing to a technician showing up at your door.  In fact, it's better!  You will get a phone call from us, followed by instructions to click a link below, which will enable an Andriel Tech to establish a remote control session of your computer.  All you will have to do is sit and watch as we work on your system as if we were sitting at the computer in person.  An internet connection is required, so problems that have eliminated your internet connection will require an in-person visit.

Request a Remote Assistance Appointment
You will be contacted shortly to schedule your appointment at a time when you can be at your computer.
 

First Name:     Last Name: 
Contact me via:  Phone        Email   (check all that apply)
Phone:    Email (required): 

General description of your problem(s):

 


 

Do not click the links below unless asked by an Andriel technician.


Standard Web-Based Help:
    

Quick "no-promts" help:        

On-Site LAN Help:            

Alternate:     


Begin Session  (click "run" after short download)

Begin Session  (click "run" after short download)

Begin Session  (click "run" after short download)

Begin Session

 

Other downloads which a tech may ask you to install:

Microsoft Visual Basic Run-Time

RSS Supplement

Remote help will install a small executable utility on your machine which will be removed completely upon completion of your session.  No information is recorded during sessions except time spent in session and technician notes on tasks performed.